Hi Aaron,
It appears that CMShell is formulating a correct request that somehow doesn't reach the RIS-Port.
To dig down a little deeper into this communication failure we would like you to run this PowerShell-script:
#------------------------ RISTest.ps1 ------------------------
param ($cm, $sep = "SEP40F4ECEE98CE")
$ris = $cm.APIServices[[Foxnet.cmservices.CMServiceName]::RIS]
$sc = New-Object foxnet.cmservices.cm85.ris.cmselectioncriteria
$si = New-Object foxnet.cmservices.cm85.ris.selectitem
$state = ""
$sc.SelectBy = "Name"
$sc.Class = "Any"
$sc.Status = "Any"
$sc.Model = [uint32]255
$sc.MaxReturnedDevices = [uint32]200
$si.Item = $sep
$sc.SelectItems = , $si
$ris.SelectCmDevice([ref]$state, $sc)
#-------------------------------------------------------------
If you save this as "RISTest.ps1", for example, you can then run
.\RISTest.ps1 $cm
to retrieve realtime information for SEP40F4ECEE98CE, or
.\RISTest.ps1 $cm <Device-Name>
for any other device. However, in the current situation we would expect the operation to fail. Please reply to us with any error messages the script generates.
Sincerely,
Foxnet Helpdesk